Our readers write
Posted: Wednesday, September 14, 2011 7:02 pm
Customer service alive and well
To the Editor:
As with most Americans, I spend most of the money I make. In the process of distributing the rewards of my hard work, I frequently find myself frustrated by the lethargic uncaring service provided by individuals who are simply showing up to work to collect a paycheck.
It seems that pride in a job well done and polite helpful service with a smile left our work ethic several years ago. I often ask myself, what ever happened to customer service?
On Sept. 4 at 7:49 p.m., I rediscovered it in Union City.
After visiting family in Union City, I was heading back to Nashville, when I realized both of my low beam headlights were out. I arrived at Advanced Auto on West Reelfoot Avenue a few minutes before closing where I was greeted with a smile. After I was quickly sold the correct headlights, the young lady behind the counter agreed to assist in their installation. After confirming that my problem was not related to a fuse, she installed the new lights, all the while maintaining a smile and a friendly attitude.
As I drove my well-illumnated path home, I thought of a quote from Martin Luther King: “If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, here lived a great street sweeper who did his job well.”
In this world deprived of customer service, this very positive experience was refreshing and showed me that customer service is alive and well in Union City.
Published in The Messenger 9.14.11